At AI Pro Skills, we strive to provide high-quality educational content that meets your expectations. However, we understand that situations may arise where you might need a refund. This Refund and Returns Policy outlines the terms and conditions under which refunds are granted for our courses and services.
Digital Products and Courses
All purchases of digital products, including online courses, eBooks, and other downloadable content, are considered final once accessed or downloaded. Due to the nature of digital goods, we do not offer returns or exchanges. However, refunds may be granted under specific circumstances as outlined below.Eligibility for Refunds
You may be eligible for a refund if:• You request a refund within 14 days of your purchase.
• You have not accessed more than 20% of the course content, including video lessons, downloads, and other materials.
Refunds will not be granted if:
• The refund request is made after the 14-day refund period.
• You have completed or accessed more than 20% of the course content.
• The refund request is based on failure to achieve personal learning goals (our courses are designed to provide educational tools, but individual results may vary).
How to Request a Refund
To request a refund, please contact our support team at [Insert Contact Email] with the following information:• Your full name and email address used for the purchase.
• The course or product for which you are requesting a refund.
• The reason for the refund request.
Our team will review your request and respond within 5 business days. If your request is approved, the refund will be processed, and the amount will be credited to your original payment method within 7-10 business days.
Partial Refunds
In certain cases, we may issue partial refunds depending on the amount of content accessed. Partial refunds are granted at the discretion of AI Pro Skills and are based on the percentage of course content accessed.Non-Refundable Products
The following products and services are non-refundable:• Subscription services after the first 14 days.
• Any content or services accessed beyond the 20% usage limit.
• Personalized consulting services or one-on-one training sessions.
• Gift cards or promotional discounts used in the purchase.
Technical Issues
If you experience technical difficulties that prevent you from accessing our courses, please contact our support team. We will work to resolve the issue as quickly as possible. If the issue cannot be resolved, and you are within the refund eligibility period, we may offer a full refund.Changes to This Policy
AI Pro Skills reserves the right to modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. Please review this page periodically for updates.Contact Us
If you have any questions or concerns about this Refund and Returns Policy, please contact us at:Email: contact@ai-proskills.com